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The service is available for advice on general conditions affecting your dog. If you think that they need urgent veterinary treatment, go to a veterinary clinic as soon as possible.

If you’re unsure about how acutely ill your animal is, our experienced vets can provide triage to assess how quickly you should seek help from a physical veterinarian. 

You can book an appointment as little as 10 minutes before the appointment starts, as long as the appointment is available.

You can book an appointment as long as 4 weeks in advance. 

No, the service is free to use for all pets that hold an active insurance policy with Crufts Pet Insurance.

The service is available free for all pets who have an active policy with Crufts Pet Insurance. 

If you do not have a policy, you can use the app to book for veterinary advice or a digital health check for a fee.

Yes, anyone who cares for a dog, cat, rabbit or horse who is insured with Crufts Pet Insurance can use this service.

Yes, all our vets are registered with the Royal College of Veterinary Surgeons, and they have a minimum of 5 years of practice experience. Our vets also perform regular work in clinical practice.

No, our vets are not able to provide a specific diagnosis as this requires a physical examination. Our veterinarians can give you generic advice and help you with triage so you know when to visit a physical veterinarian. 

No, to provide prescriptions your pet must have a physical examination by a veterinary surgeon. We recommend that you contact your preferred veterinary surgery for this service.

Yes, when you book the appointment, you are asked to provide a history of the signs/symptoms. You can also upload pictures and short video clips.

The appointment is up to 10 minutes long. If more time is needed, then a follow-up appointment may be advised.

Yes, if your pet needs to see a 'physical' vet then we always encourage you to use your preferred veterinary surgery. 

No, you must phone the surgery and make the appointment yourself.

No, our vets do not have access to the clinical history from your local veterinary surgery. However, our vets can see any history notes from previous appointments with the Agria app.

The service is available free of charge for pets that hold an active insurance policy with Crufts Pet Insurance.

For pets that do not have a policy, you can use the service for a fee.

Advice regarding a visit to a veterinary clinic will be given based on what is considered best for your pet at the time. Therefore, we cannot guarantee that the specific condition is covered by your policy. Please call the Crufts Pet Insurance customer service team (03330 308297) for further information about your pet’s coverage.

This service is completely optional and offered free of charge to customers who feel that they may benefit from the veterinary advice provided. Your policy is not affected by the use of this service.